A-Yes, we do. We accept VISA and Mastercard.
A-Check in ： from 3:00 PM to 6:00 PM
Check out：10:00 AM (Rooms with bath- 11:00 AM)
If your arrival time will be later than 6:00 PM, please inform us in advance.
A-Children under 12 years of age are not allowed as guests of the Hotel.
A-Internet connections are available in all guest rooms, at no extra charge.
A-We are afraid not.
All meals are served in the hotel restaurant.
A-Please let us know your requests in advance and we will attempt to accommodate you in every way possible. However, all such requests must be made at least one day prior to serving the requested meal.
A-No, all rooms are non-smoking. However, we have smoking areas outside of the buildings.
A-Yes, all parking is free and no prior reservation is required.
A-No, we do not. We handle only Japanese currency.
A-Priority use of the private guest baths is given to the guests staying in the following rooms: Iyashi-no-Yado (7 rooms), Shiunkaku 2nd Floor (4 rooms). Other guests staying in a room which has its own bath, such as the open-air bath, are generally expected to use their in-room bath. However, under special conditions and if not in use, the private guest baths may be made available for all guests’ use.
A-Guests permitted to do so may use the private guest baths any time if they are not being used. Information regarding use of the private guest baths will be provided to our guests when they check in at the Front Desk.
A-No, there are no laundry services available on the premises.
A-A 24-hour convenience store is located 5 minutes by car from our hotel.
A-The desk closes at 9:00 PM.
A-A charge is applicable if you cancel your reservation in the following circumstances:
*From 2 to 6 Days Before：30% of the total charges for the scheduled reservation.
*1 Day Before：80% of the total charges for the scheduled reservation.
*Same Day：100% of the total charges for the scheduled reservation.
*No Show without contact：100% of the total charges for the scheduled reservation.
A-Yes, your baggage may be delivered to the following address:
Postal code: 699-0501 1491, Gakutou, Hikawa-cho, Izumo-shi, Shimane-ken
*Please advise us in writing of your name and the date of your stay.
*All shipping charges must be paid in advance – we will not pay shipping charges due on delivery.